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Friends and Family Test

Introduction to the Friends and Family Test

 

The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services.

It was introduced in 2013 and asks patients whether they would recommend hospital wards, A&E departments and maternity services to their friends and family if they needed similar care or treatment. This means every patient in these wards and departments is able to give quick feedback on the quality of the care they receive, giving hospitals a better understanding of the needs of their patients and enabling improvements. 

From 1 December 2014, the FFT will be available in GP practices, from January 2015 in mental health and community services and from 1 April 2015, it will be expanded to NHS dental practices, ambulance services, patient transport services, acute hospitals outpatients and day cases.

Commencing 24th November, our GP's and nurses may hand you a feedback form to fill out.  This consists of 2 questions and a space to write any comments you may have. 

Your answers are voluntary, but if you do answer, your feedback will provide valuable information for the surgery to celebrate good practice, and identify opportunities to make improvements.

Your answer will not be traced back to you, and your details will not be passed on to anyone. A member of your family or a friend is welcome to answer the question if you are unable to.

 

Please post your feedback forms in the box on reception.

The results for Dr Ross & Partners for 2016 are:

How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?

January  

90% 

February

88%

March

94%

April

95%

May

95%

June

93%

July

91%

August

89%

September

98%

October

 94%

November

 91%

December

 94%



 
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