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Practice Policies

Confidentiality & Medical Records

Privacy Notice

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with General Data Protection Regulation (GDPR), patients may request to see their medical records. Such requests should be made at reception and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or in the attachment below.

Complaint Form

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

                                    

                                               Mulberry Street Medical Practice

 

STATEMENT OF PURPOSE

 

 

 

REGULATED ACTIVITIES

 

ü Treatment of disease, disorder or minor injury

      Diagnostics and screening procedures

      Minor Surgical procedures

      Family planning

      Midwifery and maternity, and

      Transport services, triage and medical advice provided remotely.

 

  

RESPONSIBILITIES

 

Aspect

Overall responsibility

Delegated control

 

Statement of Purpose – Preparation, publication and periodic review

 

Practice Manager

 

 

 

 

Reception Supervisors

Statement of purpose

Health and Social Care Act 2008

Statement of purpose

Health and Social Care Act 2008

Version

004

Date of next review

April 2017

 

Service provider

Full name, business address, telephone number and email address of the registered provider:

Name

Dr H Hardaker on behalf of Mulberry Street Medical Practice

Address line 1

Pudsey Health Centre

Address line 2

18 Mulberry Street

Town/city

Pudsey, Leeds

County

West Yorkshire

Post code

LS28 7XP

Email

Pudseyhc.surgery@nhs.net

Main telephone

0113 2570711

ID numbers

Where this is an updated version of the statement of purpose, please provide the service provider and registered manager ID numbers:

Service provider ID

 

Registered manager ID

 

 

 

Aims and objectives

 

1. We will provide appropriate care at the appropriate time in an appropriate environment

2. Ensure our patients and their carer’s and / or next of kin feel welcome and supported by providing or sourcing the care they need in a fair, dignified, respectful and

3. Provide support and guidance to help successfully  manage long term conditions

4. Engage effectively with the wider healthcare community including secondary care

5. Be the local patients GP practice of choice

6. Ensure our staff have the competency and soft skills through experience, on-going training and support to carry out their duties professionally in a safe, risk free and clean environment

7. We will engage with our patients and colleagues and work collaboratively to provide a patient centric service to all our patients

 

Legal status

 

Partnership

ü  

List the names of all partners

  1. Dr C Mason
  2. Dr A Champaneri
  3. Dr J Mason
  4. Dr H Hardaker
  5. Dr D Limaye

 

 

Please repeat the following table for each of your regulated activities1

 

Regulated activity 1

As shown on your certificate of registration

 

Services

What services, care and/or treatment do you provide for this regulated activity? (For example GP, dentist, acute hospital, care home with nursing, sheltered housing)

 

 

GP Primary Care Services

Locations
As listed on your certificate of registration. Please repeat the section below for each location for this regulated activity

Location 1:

Name of location

Mulberry Street Medical Practice

Address line 1

Pudsey Health Centre

Address line 2

18 Mulberry Street

Address line 3

Pudsey

Address line 4

Leeds

Address line 5

LS28 7XP

Name and contact details of registered manager(s)
(if applicable)4

Full name, business address, telephone number and email address of each registered manager.

For each registered manager, state which regulated activities and locations(s) they manage.

Copy and paste the sub-section if they are more than two registered managers

 

Registered manager 1

Dr Henry Hardaker

Proportion of working time spent at each location (for job share posts only): N/A

Contact details:

Business address:

Mulberry Street Medical Practice

Pudsey Health Centre

18 Mulberry Street

Pudsey

Leeds

LS28 7XP

Telephone:  0113 2570711

Email: pudseyhc.surgery@nhs.net

 

 

Service user band(s) at this location5

Use þ

 

Learning disabilities or autistic spectrum disorder

ü  

Older people

ü  

Younger adults

ü  

Children 0-3 years

ü  

Children 4-12 years

ü  

Children 13-18 years

ü  

Mental health

ü  

Physical disability

ü  

Sensory impairment

ü  

Dementia

ü  

People detained under the Mental Health Act

x

People who misuse drugs and alcohol

x

People with an eating disorder

ü  

Whole population

 

  

 

 

Please refer to the guidance when completing the required information in each corresponding section

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

5.   The organisational structure of the establishment/agency

 

Dr C Mason: Dr A Champaneri: Dr J Mason: Dr H Hardaker: Dr D Limaye

Practice Manager: Mrs Pauline Shipsey

Reception Supervisors

Nurses: 

Health Care Assistant:

Medical Secretaries 

Medical Receptionists

(Please insert an organisational chart or provide details above)

 

 

 

7.   The arrangements made for consultation with patients about the operation of the establishment/agency

 

 

We have an established patient participation group made up of 22 patients with whom we meet on a regular basis. Minutes and actions are documented and acted upon as appropriate.

 

 

9.   The arrangements for dealing with complaints

 

 

We have a robust system in place to handle patient queries/feedback/complaints.

The process is openly displayed for the benefit of our patients and all staff are aware of the procedure to follow.

All complaints are logged and followed up in a timely manner.

Any issues that can be resolved quickly and to the satisfaction of the patient are dealt with ASAP and closed on the complaints log.

Issues requiring further investigation are followed up frequently to ensure a speedy conclusion for the patient.

 

 

 

 

10.  The arrangements for respecting the privacy and dignity of patients

 

 

 

Mulberry Street Medical Practice

 

PATIENT DIGNITY POLICY

 

 

 

INTRODUCTION

 

This policy sets out the Practice provision to ensure that patients are afforded privacy and dignity, and are treated respectfully, in all appropriate circumstances where there is the potential for embarrassment or for the patient to feel “ill at ease”.

 

The requirement to respect patients is the responsibility of all staff, not just those in direct clinical contact with the patient.

 

Vulnerable patients in this respect may include:

  • Elderly
  • Infirm
  • Disabled

·          Those with racial or cultural beliefs

·          Illiterate

·          Homeless / no fixed abode

·          Those with specific conditions

·          Patients with communication difficulties

·          Those patients with gender requirements

·          Those known to staff / known by staff

·          Family members

 

 

PROVISIONS

 

Reception

 

·          The Practice will not stereotype patients based on perceived characteristics

·          Patients will be referred to with respect even in private discussions in the surgery

·          Patients will be addressed by their preferred method and titles (Mr, Mrs etc) will be used as a first preference by staff

·          Guide dogs will be permitted in all parts of the building.

·          Under no circumstances will staff enter through a closed consultation room / treatment room door without first knocking, and waiting for permission to enter (if occupied), or pausing to determine that the room is empty

 

 

 

Consultations

 

·          Patients will be allowed free choice of gender of doctor and nurse, where available, and will be able to wait or delay an appointment to see their choice of clinician Where clinically urgent patients will be encouraged to see a clinician appropriate for their “best care” however undue pressure is not appropriate

·          Consultations will not be interrupted unless there is an emergency, in which case the room will be telephoned as a first step, before knocking at the door and awaiting specific permission from the clinician to enter

·          A chaperone will be offered where an examination is to take place. See Chaperone Policy.

·          Clinical staff will be sensitive to the needs of the individual and will ensure that they are comfortable in complying with any requests with the potential to cause embarrassment

·          Patients will be afforded as much time and privacy as is required to recover from the delivery of “bad news”, and the clinical staff will, where possible, anticipate this need and arrange their appointments accordingly

·          Patients will be able to dress and undress privately in a treatment room, or, where a separate treatment room is not available, a screen will be provided for that purpose. Patients using this facility will be requested to advise the clinician when they are ready to be seen, and they will be afforded sufficient time to do this bearing in mind infirmity etc.

·          A clean single-use blanket, sheet, gown or similar will be available in each examination / treatment room, changed after each patient, and the patient will be advised of its availability

·          Washing facilities will be offered to the patient if required

·          Clinicians and staff will allow “personal space” where possible and respect this

·          Patients will be given adequate opportunity, time and privacy for the provision of samples on the premises without feeling under duress or time limitation

·          The area used for dressing / undressing will be equipped with coat / clothes hangers, pegs, or similar for clothes, and will have a chair with arms at a suitable height and design available and suitable for the patient to use

·          Patients with difficulty in understanding due to language may have a family member or friend available to interpret or assist

·          Communication by staff to patients will be individual according to the needs of the individual patient (e.g. those with speech difficulties, hearing, or learning difficulties may need an individual approach)

·          Where an intimate examination is considered necessary to be performed on a patient with difficulty in understanding due to language or other issues (e.g. consent or cultural issues) it is recommended that a Chaperone or family member / carer should always be present

·          Areas used by patients for dressing / undressing will be secure from interruption or ingress (i.e. there will be no unlocked door to either a corridor or to any room not occupied by the consulter who is attending that patient

·          Patients who may have difficulty in undressing may be offered the services of a second (same gender) clinician or trained Chaperone to assist

·          Patients will be requested only to remove a minimum of clothing necessary for the examination

·          Consultations in the patient’s home will be sensitive to the location and any other persons who may be present or may overhear

 

 

Post - Consultation

 

·          Clinicians and staff will respect the dignity of patients and will not discuss issues arising from the above procedures unless in a confidential clinical setting appropriate to the care of the patient (respectful of the patient even when not there)

 

 

 

 

Signed:          Pauline Shipsey

 

 

Designation : Practice Manager

 



 
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