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FLU CLINICS ARE NOW OPEN TO BOOK.  PLEASE SEE FLU UNDER FURTHER INFORMATION.



Coronavirus Update 18th August 2020.   


Main Symptoms:  Fever/Temperature, New continuous cough, Loss of Taste /Smell.


 


Our GP appointments are routinely by telephone.  If the doctor needs to see you he will arrange a video or face to face appointment.  Please ensure we have your up to date mobile and email contacts.  A face covering or mask must be worn when coming into the building and during your appointment. 


 


If you have a high temperature or a new continuous cough you should stay at home for  10 days. DO NOT GO  to a GP surgery, pharmacy or hospital. You do not need to contact NHS 111 to tell them you're staying at home. Read the advice about staying at home and Home Isolation Advice



Use the 111 coronavirus service if you feel you cannot cope with your symptoms at home, your condition gets worse, your symptoms do not get better after 7 days. For more general information see https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public



An exemption card  has been developed for people who are unable to wear face coverings in shops and other indoor public spaces.
West Yorkshire Metro have also developed one for public transport.


https://www.leedsccg.nhs.uk/news/patients-in-leeds-must-wear-face-coverings-when-accessing-health-services/


 

Practice Policies

Confidentiality & Medical Records

Locked blue folderPlease see 'Your Data Matters' and 'How we collect, look after and use your data'.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Access to Records

In accordance with General Data Protection Regulation (GDPR), patients may request to see their medical records. Such requests should be made at reception and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or in the attachment below.

COMPLAINT FORM

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

 

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