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Coronavirus Update 17/3/2020 - Non essential appointments are being cancelled or changed to telephone or video appointments.  No face to face appointments are available unless they have been authorised by a doctor or nurse.   

If you have a high temperature or a new continuous cough you should stay at home for 14 days. DO NOT GO  to a GP surgery, pharmacy or hospital. You do not need to contact NHS 111 to tell them you're staying at home. Read the advice about staying at home and Home Isolation Advice

Use the 111 coronavirus service if you feel you cannot cope with your symptoms at home, your condition gets worse, your symptoms do not get better after 7 days. For more general information see

Practice Policies

Confidentiality & Medical Records

Locked blue folderPlease see 'Your Data Matters' and 'How we collect, look after and use your data'.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Access to Records

In accordance with General Data Protection Regulation (GDPR), patients may request to see their medical records. Such requests should be made at reception and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.


Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or in the attachment below.


Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.


                                               Mulberry Street Medical Practice








ü Treatment of disease, disorder or minor injury

      Diagnostics and screening procedures

      Minor Surgical procedures

      Family planning

      Midwifery and maternity, and

      Transport services, triage and medical advice provided remotely.






Overall responsibility

Delegated control


Statement of Purpose – Preparation, publication and periodic review


Practice Manager





Reception Supervisors

Statement of purpose

Health and Social Care Act 2008

Statement of purpose

Health and Social Care Act 2008



Date of next review

April 2020


Service provider

Full name, business address, telephone number and email address of the registered provider:


Dr H Hardaker on behalf of Mulberry Street Medical Practice

Address line 1

Pudsey Health Centre

Address line 2

18 Mulberry Street


Pudsey, Leeds


West Yorkshire

Post code

LS28 7XP


Main telephone

0113 2570711

ID numbers

Where this is an updated version of the statement of purpose, please provide the service provider and registered manager ID numbers:

Service provider ID


Registered manager ID




Aims and objectives


1. We will provide appropriate care at the appropriate time in an appropriate environment

2. Ensure our patients and their carer’s and / or next of kin feel welcome and supported by providing or sourcing the care they need in a fair, dignified, respectful and

3. Provide support and guidance to help successfully  manage long term conditions

4. Engage effectively with the wider healthcare community including secondary care

5. Be the local patients GP practice of choice

6. Ensure our staff have the competency and soft skills through experience, on-going training and support to carry out their duties professionally in a safe, risk free and clean environment

7. We will engage with our patients and colleagues and work collaboratively to provide a patient centric service to all our patients


Legal status




List the names of all partners

  1. Dr C Mason
  2. Dr A Champaneri
  3. Dr J Mason
  4. Dr H Hardaker
  5. Dr D Limaye



Please repeat the following table for each of your regulated activities1


Regulated activity 1

As shown on your certificate of registration



What services, care and/or treatment do you provide for this regulated activity? (For example GP, dentist, acute hospital, care home with nursing, sheltered housing)



GP Primary Care Services

As listed on your certificate of registration. Please repeat the section below for each location for this regulated activity

Location 1:

Name of location

Mulberry Street Medical Practice

Address line 1

Pudsey Health Centre

Address line 2

18 Mulberry Street

Address line 3


Address line 4


Address line 5

LS28 7XP

Name and contact details of registered manager(s)
(if applicable)4

Full name, business address, telephone number and email address of each registered manager.

For each registered manager, state which regulated activities and locations(s) they manage.

Copy and paste the sub-section if they are more than two registered managers


Registered manager 1

Dr Henry Hardaker

Proportion of working time spent at each location (for job share posts only): N/A

Contact details:

Business address:

Mulberry Street Medical Practice

Pudsey Health Centre

18 Mulberry Street



LS28 7XP

Telephone:  0113 2570711




Service user band(s) at this location5

Use þ


Learning disabilities or autistic spectrum disorder


Older people


Younger adults


Children 0-3 years


Children 4-12 years


Children 13-18 years


Mental health


Physical disability


Sensory impairment




People detained under the Mental Health Act


People who misuse drugs and alcohol


People with an eating disorder


Whole population





Please refer to the guidance when completing the required information in each corresponding section



















5.   The organisational structure of the establishment/agency


Dr C Mason: Dr A Champaneri: Dr J Mason: Dr H Hardaker: Dr D Limaye

Practice Manager: Mrs Pauline Shipsey

Reception Supervisors


Health Care Assistant:

Medical Secretaries 

Medical Receptionists

(Please insert an organisational chart or provide details above)




7.   The arrangements made for consultation with patients about the operation of the establishment/agency



We have an established patient participation group made up of 22 patients with whom we meet on a regular basis. Minutes and actions are documented and acted upon as appropriate.



9.   The arrangements for dealing with complaints



We have a robust system in place to handle patient queries/feedback/complaints.

The process is openly displayed for the benefit of our patients and all staff are aware of the procedure to follow.

All complaints are logged and followed up in a timely manner.

Any issues that can be resolved quickly and to the satisfaction of the patient are dealt with ASAP and closed on the complaints log.

Issues requiring further investigation are followed up frequently to ensure a speedy conclusion for the patient.





10.  The arrangements for respecting the privacy and dignity of patients




Mulberry Street Medical Practice








This policy sets out the Practice provision to ensure that patients are afforded privacy and dignity, and are treated respectfully, in all appropriate circumstances where there is the potential for embarrassment or for the patient to feel “ill at ease”.


The requirement to respect patients is the responsibility of all staff, not just those in direct clinical contact with the patient.


Vulnerable patients in this respect may include:

  • Elderly
  • Infirm
  • Disabled

·          Those with racial or cultural beliefs

·          Illiterate

·          Homeless / no fixed abode

·          Those with specific conditions

·          Patients with communication difficulties

·          Those patients with gender requirements

·          Those known to staff / known by staff

·          Family members







·          The Practice will not stereotype patients based on perceived characteristics

·          Patients will be referred to with respect even in private discussions in the surgery

·          Patients will be addressed by their preferred method and titles (Mr, Mrs etc) will be used as a first preference by staff

·          Guide dogs will be permitted in all parts of the building.

·          Under no circumstances will staff enter through a closed consultation room / treatment room door without first knocking, and waiting for permission to enter (if occupied), or pausing to determine that the room is empty






·          Patients will be allowed free choice of gender of doctor and nurse, where available, and will be able to wait or delay an appointment to see their choice of clinician Where clinically urgent patients will be encouraged to see a clinician appropriate for their “best care” however undue pressure is not appropriate

·          Consultations will not be interrupted unless there is an emergency, in which case the room will be telephoned as a first step, before knocking at the door and awaiting specific permission from the clinician to enter

·          A chaperone will be offered where an examination is to take place. See Chaperone Policy.

·          Clinical staff will be sensitive to the needs of the individual and will ensure that they are comfortable in complying with any requests with the potential to cause embarrassment

·          Patients will be afforded as much time and privacy as is required to recover from the delivery of “bad news”, and the clinical staff will, where possible, anticipate this need and arrange their appointments accordingly

·          Patients will be able to dress and undress privately in a treatment room, or, where a separate treatment room is not available, a screen will be provided for that purpose. Patients using this facility will be requested to advise the clinician when they are ready to be seen, and they will be afforded sufficient time to do this bearing in mind infirmity etc.

·          A clean single-use blanket, sheet, gown or similar will be available in each examination / treatment room, changed after each patient, and the patient will be advised of its availability

·          Washing facilities will be offered to the patient if required

·          Clinicians and staff will allow “personal space” where possible and respect this

·          Patients will be given adequate opportunity, time and privacy for the provision of samples on the premises without feeling under duress or time limitation

·          The area used for dressing / undressing will be equipped with coat / clothes hangers, pegs, or similar for clothes, and will have a chair with arms at a suitable height and design available and suitable for the patient to use

·          Patients with difficulty in understanding due to language may have a family member or friend available to interpret or assist

·          Communication by staff to patients will be individual according to the needs of the individual patient (e.g. those with speech difficulties, hearing, or learning difficulties may need an individual approach)

·          Where an intimate examination is considered necessary to be performed on a patient with difficulty in understanding due to language or other issues (e.g. consent or cultural issues) it is recommended that a Chaperone or family member / carer should always be present

·          Areas used by patients for dressing / undressing will be secure from interruption or ingress (i.e. there will be no unlocked door to either a corridor or to any room not occupied by the consulter who is attending that patient

·          Patients who may have difficulty in undressing may be offered the services of a second (same gender) clinician or trained Chaperone to assist

·          Patients will be requested only to remove a minimum of clothing necessary for the examination

·          Consultations in the patient’s home will be sensitive to the location and any other persons who may be present or may overhear



Post - Consultation


·          Clinicians and staff will respect the dignity of patients and will not discuss issues arising from the above procedures unless in a confidential clinical setting appropriate to the care of the patient (respectful of the patient even when not there)





Signed:          Pauline Shipsey



Designation : Practice Manager


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